Remote Job: Senior Product Designer

New/Mode We're hiring a Senior Product Designer at New/Mode (Canada, remote)! We're a values based company with a software platform used by progressive organizations in the US, Canada, UK, EU, and Australia. We're looking for someone to shape the future of our product.Are you looking to join an organization supporting the most important causes of our times and to lead an integral part of a fast-growing tech social enterprise? This is one of a kind opportunity for you to get involved with purpose-driven work and have a deep and lasting impact on the design and strategy of a product that elevates positive change for our world.As New/Mode’s Senior Product Designer, you will be leading the way on building, implementing and iterating on design strategy and design process.   As part of our Product Team, you’ll champion effective product design and usability to ensure that New/Mode's platform delights and empowers our customers. $ads={1}Function and ResponsibilitiesThink holistically about New/Mode customer needs and how they might translate into new product features and product improvements Identify areas of improvement in the existing design process and build new process to fill those gapsDevelop New/Mode’s design roadmapChampion usability and strategic research from a customer value perspectiveLead the design process from discovery to execution, emphasizing collaboration with key stakeholders in an iterative, feedback and data-driven processWork with Product to translate product goals into wireframes, to de-risk usability with prototyping and to build a strong practice of user testing, while also serving as an advocate for design and user experience in strategic product decisionsWork with Front End Developers to design thoughtful, elegant, accessible (and feasible!) solutions that serve a broad range of users by translating research insights and company business goals into beautiful and engaging user interfacesLead audit of New/Mode’s existing user experience and user interface and identify key customer pain points and areas with opportunity for improvement in the next iteration of our productDevelop, champion and lead strategy for redesigned user experience for New/Mode customersWork closely with sales, customer success, product, engineering and senior leadership to ensure business goals, customer pain points, and technical feasibility are considered as you lead the strategic redesign of the New/Mode customer experienceWork with Front End Developers to identify, maintain and drive a new visual design identity by contributing to style guides, libraries and processesWork cross-functionally to champion customer-centric culture at New/ModeProvide strategic assessment and direction to ensure competitiveness of the New/Mode productLead and mentor a cross-functional Product and Design teamKnowledge, Skills, and Abilities A minimum of 5 years experience in a design role at a product-driven company; preferably experience leading a teamDriven by curiosity, empathy, and a propensity to “think in experience”Worked in an Agile environment, understanding how to keep momentum going with the engineering team without sacrificing user experienceProficiency in insight-driven decision making Strong design foundation in both UI (interaction, visual) and UX (user research, analysis, information architecture, wireframing)Experience creating flows, designing wireframes and interactive prototypes using industry software (Balsamiq, Figma, Invision, etc.) Experience integrating user-centered design practices into the product development processAn ability to navigate both qualitative and quantitative user research techniques and to leverage data to make informed decisionsExcellent written and verbal communication skills with different types of audiences (customers/internal, technical/non-technical)A superior ability to work cross-functionally across departmentsPassionate about design and have serious trouble taking off your customer-centric glasses Nice to HaveExpertise with frontend JS Frameworks such as React, Angular, Vue, Backbone or EmberPreviously gone through a product redesign processExperience in the civic tech or advocacy space$ads={2}Total Rewards CAD $85,000 - $95,000 per annum Generous paid time off, personal days and sick leaveHealth spending accountCompany stock optionsFlexible Work OptionsThis opportunity might accommodate a custom work schedule and/or reduced hours to suit your unique life circumstances including but not limited to your desire/need to:Care for an elderly family member Pick up kids early in the afternoonTrain for the world chess championship, esports competitions, crickets games, meditation retreat, or Paralympics medal Invest time volunteering and giving back to the communityDevelop a passion project, prepare for the shark tank pitch, or got talent singing competitionPlease bring up your preferred schedule/hours at the first stages of the interview process so the hiring team can share what might align wi

Dec 17, 2023 - 23:40
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Remote Job: Senior Product Designer

New/Mode We're hiring a Senior Product Designer at New/Mode (Canada, remote)! We're a values based company with a software platform used by progressive organizations in the US, Canada, UK, EU, and Australia. We're looking for someone to shape the future of our product.

Are you looking to join an organization supporting the most important causes of our times and to lead an integral part of a fast-growing tech social enterprise? This is one of a kind opportunity for you to get involved with purpose-driven work and have a deep and lasting impact on the design and strategy of a product that elevates positive change for our world.

As New/Mode’s Senior Product Designer, you will be leading the way on building, implementing and iterating on design strategy and design process.   As part of our Product Team, you’ll champion effective product design and usability to ensure that New/Mode's platform delights and empowers our customers. 

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Function and Responsibilities

  • Think holistically about New/Mode customer needs and how they might translate into new product features and product improvements 
  • Identify areas of improvement in the existing design process and build new process to fill those gaps
  • Develop New/Mode’s design roadmap
  • Champion usability and strategic research from a customer value perspective
  • Lead the design process from discovery to execution, emphasizing collaboration with key stakeholders in an iterative, feedback and data-driven process
  • Work with Product to translate product goals into wireframes, to de-risk usability with prototyping and to build a strong practice of user testing, while also serving as an advocate for design and user experience in strategic product decisions
  • Work with Front End Developers to design thoughtful, elegant, accessible (and feasible!) solutions that serve a broad range of users by translating research insights and company business goals into beautiful and engaging user interfaces
  • Lead audit of New/Mode’s existing user experience and user interface and identify key customer pain points and areas with opportunity for improvement in the next iteration of our product
  • Develop, champion and lead strategy for redesigned user experience for New/Mode customers
  • Work closely with sales, customer success, product, engineering and senior leadership to ensure business goals, customer pain points, and technical feasibility are considered as you lead the strategic redesign of the New/Mode customer experience
  • Work with Front End Developers to identify, maintain and drive a new visual design identity by contributing to style guides, libraries and processes
  • Work cross-functionally to champion customer-centric culture at New/Mode
  • Provide strategic assessment and direction to ensure competitiveness of the New/Mode product
  • Lead and mentor a cross-functional Product and Design team

Knowledge, Skills, and Abilities 

  • A minimum of 5 years experience in a design role at a product-driven company; preferably experience leading a team
  • Driven by curiosity, empathy, and a propensity to “think in experience”
  • Worked in an Agile environment, understanding how to keep momentum going with the engineering team without sacrificing user experience
  • Proficiency in insight-driven decision making 
  • Strong design foundation in both UI (interaction, visual) and UX (user research, analysis, information architecture, wireframing)
  • Experience creating flows, designing wireframes and interactive prototypes using industry software (Balsamiq, Figma, Invision, etc.) 
  • Experience integrating user-centered design practices into the product development process
  • An ability to navigate both qualitative and quantitative user research techniques and to leverage data to make informed decisions
  • Excellent written and verbal communication skills with different types of audiences (customers/internal, technical/non-technical)
  • A superior ability to work cross-functionally across departments
  • Passionate about design and have serious trouble taking off your customer-centric glasses 

Nice to Have

  • Expertise with frontend JS Frameworks such as React, Angular, Vue, Backbone or Ember
  • Previously gone through a product redesign process
  • Experience in the civic tech or advocacy space
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Total Rewards 

  • CAD $85,000 - $95,000 per annum 
  • Generous paid time off, personal days and sick leave
  • Health spending account
  • Company stock options

Flexible Work Options

This opportunity might accommodate a custom work schedule and/or reduced hours to suit your unique life circumstances including but not limited to your desire/need to:

  • Care for an elderly family member 
  • Pick up kids early in the afternoon
  • Train for the world chess championship, esports competitions, crickets games, meditation retreat, or Paralympics medal 
  • Invest time volunteering and giving back to the community
  • Develop a passion project, prepare for the shark tank pitch, or got talent singing competition

Please bring up your preferred schedule/hours at the first stages of the interview process so the hiring team can share what might align with the requirements of the position, team, and organization.

Work Locations: Click Apply Button below

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