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Casual Customer Service Agent required in Canada.
As a Customer Service Agent, you will: Provide a stress-free and safe experience by anticipating guest needs and provide genuine, customized service for every guest. Facilitate the check-in process for guests by either assisting them using WestJet Encore’s self-serve options or full guest assistance through the reservation system. Handle various forms of payment including cash, debit, and credit cards. Ensure WestJet Encore promises and procedures are followed in line with the rules and regulations of governing bodies (i.e. Transport Canada). Organize the safe arrival and departure of our guests through managing gate operations. Announce flight arrivals, departures, and boarding information via the public address system Handle concerns with empathy and solve guest challenges with empowerment. Assist in grooming the aircraft which can include light cleaning of seats, seat-pockets, and floor Maintain eye contact and smiling with each of our guests and coworkers. Demonstrate a positive attitude and commitment to teamwork in a friendly, caring and atmosphere An ideal applicant will possess these essential qualifications and skills: Ability to communicate with an advanced level of spoken English (being fluent in a 2nd language is a strong asset). A positive and passionate personality, with the natural ability to communicate with people. Proven experience in a customer service industry, with no less than 2 years’ experience in a guest facing role. A demonstrated proficiency with computers, and recent experience working within a Windows based software environment. Personal flexibility to work shift work which includes early mornings, days, late evenings, weekends, and holidays An ability to multitask in a fast paced, time-sensitive environment
As a Customer Service Agent, you will:
Provide a stress-free and safe experience by anticipating guest needs and provide genuine, customized service for every guest.Facilitate the check-in process for guests by either assisting them using WestJet Encore’s self-serve options or full guest assistance through the reservation system.
Handle various forms of payment including cash, debit, and credit cards.
Ensure WestJet Encore promises and procedures are followed in line with the rules and regulations of governing bodies (i.e. Transport Canada).
Organize the safe arrival and departure of our guests through managing gate operations.
Announce flight arrivals, departures, and boarding information via the public address system
Handle concerns with empathy and solve guest challenges with empowerment.
Assist in grooming the aircraft which can include light cleaning of seats, seat-pockets, and floor
Maintain eye contact and smiling with each of our guests and coworkers.
Demonstrate a positive attitude and commitment to teamwork in a friendly, caring and atmosphere
An ideal applicant will possess these essential qualifications and skills:
Ability to communicate with an advanced level of spoken English (being fluent in a 2nd language is a strong asset).A positive and passionate personality, with the natural ability to communicate with people.
Proven experience in a customer service industry, with no less than 2 years’ experience in a guest facing role.
A demonstrated proficiency with computers, and recent experience working within a Windows based software environment.
Personal flexibility to work shift work which includes early mornings, days, late evenings, weekends, and holidays
An ability to multitask in a fast paced, time-sensitive environment
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